Chasecard Support

Chasecard helps you scan graded trading cards, look up prices, track your portfolio, and evaluate deals at card shows — even on a bad connection.

Contact us

Email support@chasecard.io and we’ll get back to you. Please include your device model and iOS version, and a short description of what happened.

Frequently asked

How do I scan a card?
Open the scanner and point your camera at a graded slab. Recognition runs on your device, so it works without a connection; prices load when you’re online.

Do my scan photos leave my phone?
Only if you turn on “Improve scanning” in Settings. When it’s off, scan images stay on your device and are never uploaded. You can change this anytime.

How do I delete my account?
In the app, go to Profile → Delete Account. This permanently deletes your account and personal data. If you signed in with Apple, you can also revoke access in Settings → [your name] → Sign in with Apple → Chasecard → Stop Using Apple ID.

Does the app work offline?
Yes. Your portfolio and scanning work offline; prices and images sync when you’re back online.

Privacy

See our Privacy Policy.